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Network Incident Tracker
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Version
1.0
Network Incident Tracker is a support tool for Network Engineers. It is comprised of incident tracking along with common troubleshooting tools. It is designed to optimize support delivery and leverage thousands of valuable support hours. The tool enables tracking of problem resolution for support cases.
The network support tools include Ping, Traceroute, PuTTY, NSLookup, Wireshark, NetStat, PathPing and Skype. In addition there is a Subnet Calculator, Internet Throughput Test and TCP/UDP port reference. The Cisco specific tools include IOS download, TAC Service Requestor and End of Sale (EoS) reference. It eliminates the frustration with jumping between web pages and remembering commands.
Have the tracker available to document root cause and network problem resolution. Summarize and analyze the pertinent problem resolution information for subsequent reference. Decrease the time spent on support issues and optimize network design.
Advantages:
Effective support tool for network engineers.
Easy launch 15 common network support tools.
Leverage hundreds of hours of network support work.
Identify patterns, correlations and deficiencies with network.
Eliminate cumbersome time-consuming help desk searches.
Decrease time spent on troubleshooting.
Easy drop down menus for common support categories.
Works with Microsoft Excel 2010 and 2013
Workbook protected for security.
Quick Launch Applications
Ping
Traceroute
PuTTY
NSLookup
Wireshark
NetStat
PathPing
Skype
IOS Download
Cisco TAC
Subnet Calculator
EoS
Speed Test
TCP/UDP Ports
Cisco Support Forum
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